Delivery

Australia Post will aim to dispatch your order within 1-2 working days (excludes weekends and Public Holidays) of receiving your order.

Domestic orders

Delivery to your designated shipping address usually occurs within 3-7 working days from the dispatch date. Your order may arrive in multiple deliveries in the event that items are fulfilled from multiple locations.

Items purchased through the Australia Post online shop will be sent via eParcel for most domestic orders. A signature upon delivery is usually required.

If your order can't be left safely on the premises, it will be taken to a local Australia Post facility for collection. If this happens, an 'Item Awaiting Collection' card will be left for you.

Some products are eligible for Click & Collect. Please allow 3-7 working days for your Click & Collect order to be ready, you will receive an email notification once your order is ready to collect.

International Orders

Some products are eligible for International delivery. International orders will be dispatched within 1-2 working days of receiving your order. Delivery of international orders to your designated shipping address is usually 10+ working days from the dispatch date via an untracked service. This excludes any time in customs and delays due to reasons outside of Australia Post’s control. Country specific delivery times will be available online at auspost.com.au.

Returns 
No change of mind returns are available for Gift Card products. For our full terms and conditions including returns please refer to our terms and conditions at: shop terms conditions

If you need assistance with a product or to understand our terms and conditions please contact the Australia Post Call Centre on 13 POST (13 76 78).